Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Mike Minahan - CEO Carpeo

Mike has over 25 years’ experience in contact centres delivering both sales and services across B2C and B2B sectors, after 10 years in the Royal Navy, Mike started his contact centre career as an agent on the phones, during his career he has worked for a number of large companies in senior roles, including Hyder Plc, PHS workplace services, Capita and more recently the RAC. He has spent most of his career reviewing target operating models and looking for ways to improve them through structure changes and supported by technology where appropriate. Mike has a working knowledge and experience in RPA, off-shoring, near-shoring, technology transformation and management restructuring across many platforms and insights into more general business trends and strategies, his contribution will be engaging and all encompassing

In this section