Awards 2009 Winners

The categories in this year's awards are listed below. To read the winning entry, in Microsoft Word format, click on the category name.

Support Person of the Year - Donna Walker, Vertex
Agent of the Year - Sarah Sturla, ING Direct
Team Leader/Supervisor of the Year - Roy Werrett, British Gas
Contact Centre Manager of the Year – Under 100 staff - Andrew Bradshaw, British Gas
Contact Centre Manager of the Year – Over 100 staff - Anita Lush, HSBC Direct
Retention Practice - Neil Evans, Gladiator Insurance
People Development - John Connolly, British Gas
Support Team of the Year - John Connolly, British Gas
Customer Service - Nigel Harries, Black Horse
Best Use of Welsh in a Contact Centre - Faith Wright, Barclays
Resource Planning - Deb Sugrue, Dwr Cymru
Shared Services - Ireen Lock, NOMS (HMPS)

You can view and download free photos from the Awards evening on the 2009 Gallery page.