Websites hit the awards circuit

Lloyds Banking Group has won four of the top 10 most visited websites positions in the 2010
Experian Hitwise UK Online Performance Awards. The awards saw Lloyds TSB Internet Banking take number one in the ‘Business and Finance’ category for the second time.More

International Banking Centre - Onboarding Team at HSBC

In June this year we recruited foreign language speakers to join our Onboarding Team and take foreign language calls. We now have staff who speak Mandarin, Cantonese, Spanish, French, Italian, and Russian within the team, which allows us to speak to customers in their native language. More

Customer Focus 2011

The changing face - dealing with a growing army of ‘monster’ customers
Forensic about the customer - Director General of the CBI John Cridland on getting the right focus
A perfect storm - Ernst & Young explore the dual challenge of rising customer expectations and a squeeze on profts
Read the full issue here

The Changing Workplace - Executive Summary

Office space has traditionally been seen as an inevitable and costly overhead, but economic pressures have forced businesses to review all costs, with ‘property’ being
scrutinised as never before. Simultaneously technological advances have enabled employees to work remotely. The use of part-time workers has increased and flexible
working hours have led to greater efficiency of office space. The working population is changing with more women seeking employment, and the ageing population is
producing increasing numbers of post-retirement individuals looking for work.Read more

New Admiral HQ get’s the go ahead

Cardiff City Council has granted planning consent for Admiral Group’s prestigious new 220,000 sq ft headquarters. The new headquarters will allow Admiral to increase the number of people they employ in the capital to potentially 3,000 in one single building. Read more

Admiral staff now total more than 4,000

Admiral staff now total more than 4,000 after a recent intake on Monday 28th March. Read more.